Knowledge Base
What is my iTunes backup/restore password?Knowledge article KB00013843
When performing an iOS backup/restore through iTunes, you may be prompted for a password to "unlock your backup". Often times this password was not set, it is a default password iTunes looks for or expects. This article covers multiple possibilities as to what password iTunes may require.
What is my iTunes backup/restore password?
The following are the most common backup unlock passwords:
- iTunes Store password (this is the most common password)
- Device Unlock Code
- 0000
- Old iTunes password. To reveal, do the following:
- macOS Users
- Go to Applications > Utilities and launch Keychain Access.app.
- Search for iPhone Backup.
- Double-click most recent iPhone Backup entry.
- Click Show password (at the bottom).
- When prompted, enter admin-level password for your computer.
- Your iTunes backup password is revealed.
- Copy/Paste or write down the password and attempt another iOS restore with this password.
- Windows Users
- Change your iTunes password via the iTunes Store.
- Try both the old and new password when prompted for the backup unlock password during an iOS restore.
- Try your Windows password (that has admin-level rights).
- Try previous Windows passwords (that have admin-level rights).
- macOS Users
If none of these passwords or methods are successful, you will need to set up your iOS device as a new device and start a new backup.
For more information, here is the source article: Binary Age Web Article "iTunes Asks for a Password to Unlock a Backup that You Never Set"
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